Template notice: This Accessibility Statement is a working template and must be reviewed and approved by qualified legal counsel before it is published or relied upon.
01Our Commitment
QUACKADE is committed to making sure that everyone — including guests with disabilities — can enjoy our family entertainment center and use our website. We believe play is for everyone, and we work to remove barriers wherever we can, both online and on site.
02Web Accessibility
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on our website. That means we work toward clear structure, readable text and color contrast, descriptive links, keyboard navigation, and content that works with assistive technologies such as screen readers. Accessibility is an ongoing effort, and not every page may fully meet every standard at all times — if you find something that does not work for you, please tell us so we can fix it.
03Venue Accessibility
At our venue, we provide:
- Wheelchair access. Step-free entry and accessible pathways throughout the main play areas.
- Sensory-friendly hours. Designated quieter sessions with reduced lighting and sound for guests who prefer a calmer environment.
- Service animals. Trained service animals are welcome throughout the venue.
- Accessible restrooms. Restrooms designed for guests with disabilities.
- Accessible parking. Designated parking spaces close to the entrance.
Some attractions have safety, height or health requirements that apply to all guests; our staff are happy to talk through options and help you plan your visit. If you have specific needs, contact us ahead of time and we will do our best to accommodate them.
04Ongoing Improvements
Accessibility is never "finished." We regularly review our website and venue, train our staff, and make improvements as standards evolve and as we hear from our guests. Your feedback directly shapes what we work on next.
05Feedback
If you experience any difficulty using our website or visiting our venue, or if you have suggestions, we want to hear from you. Reach us through our contact page or by email at quackadecenter@gmail.com. We will respond as quickly as we can and work with you to find a solution.
See also our Privacy Policy, Terms & Conditions and Refund Policy.